Skip to Content

Cancellation & Refund Policy

At BlueFinch Events, we understand that plans can change unexpectedly. To maintain fairness and transparency for both our clients and vendors, we have outlined our cancellation and refund policy below. By confirming any project or event with us, you agree to the following terms.

1. Communication of Cancellations

  • All cancellations must be communicated in writing via email to contact@bluefinchevents.com.

  • Cancellations communicated verbally or through third-party channels will not be considered valid until acknowledged in writing by BlueFinch Events.

2. Project and Event Cancellations

  • If a project or event is canceled after formal approval, the client shall be liable to pay for:

    • All work already completed, including design, planning, or coordination hours.

    • Any materials procured, rentals arranged, or purchases made on behalf of the client.

    • Vendor or venue bookings already confirmed, where third-party cancellation penalties may apply.

  • In cases where significant progress or advance commitments have been made, BlueFinch Events reserves the right to retain a percentage of the total project cost as a cancellation fee.

3. Refund Eligibility

  • Refunds, where applicable, will be processed only after deducting the actual expenses incurred and any applicable administrative fees.

  • Refunds are not applicable for:

    • Completed services such as event day management, design, or production already delivered.

    • Non-refundable vendor deposits made to secure third-party services (venues, artists, caterers, etc.).

    • Cancellations made within 15 days of the scheduled event date, unless otherwise specified in the client agreement.

4. Refund Processing Time

  • Once a refund is approved, it will be processed within 5–7 business days.

  • Refunds will be credited through the original mode of payment used during the transaction.

  • In cases of third-party delays (banks, payment gateways), BlueFinch Events will provide confirmation of refund initiation but cannot guarantee external processing timelines.

5. Postponement or Rescheduling

  • If the client chooses to reschedule an event, all existing payments and deposits will be adjusted toward the new date, subject to:

    • Availability of vendors and venues.

    • Revised pricing or logistic adjustments if the new date falls in a different season or pricing tier.

  • Rescheduling must be requested at least 30 days prior to the original event date to avoid forfeiture of deposits.

6. Force Majeure

  • BlueFinch Events shall not be held liable for cancellations or postponements arising from circumstances beyond our control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or other unforeseen events.

  • In such cases, we will make every reasonable effort to reschedule or reallocate services in consultation with the client.

Note:

This policy is designed to ensure fairness and accountability for both clients and our vendor partners. Each project may include additional terms as per the individual service agreement or event contract.